AluaSoul Orotava Valley

Upscale adults-only hotel in Puerto de la Cruz, Tenerife.

AluaSoul Orotava Valley is an upscale all-suite hotel located in Puerto de la Cruz, Tenerife, designed exclusively for adults. The hotel features two restaurants, an outdoor pool, and offers beautiful views of the surrounding area. Guests have noted the friendly staff and decent food options, although some have mentioned the need for more variety in meals. The hotel is situated on a hill, providing scenic views but may pose challenges for those with mobility issues. It is conveniently located within walking distance to the beach and local amenities.

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  Aisha Mckenzie 4.0/5 · 4 months ago

  My partner and I stayed at this hotel for five days with breakfast included. The breakfast was okay; however, the options could have been more varied. It seemed to be the same selection on the same days, which became a little repetitive. I also had dinner at the hotel restaurant on a couple of occasions, and the food was decent. One positive feature was the availability of a microwave, which was really important for me as I prefer hot food. Although the food options were limited, they were acceptable. I rated the room three stars. This is mainly because the double bed I booked turned out to be two single beds pushed together, which was quite uncomfortable for both me and my partner. We travelled in January, when daytime temperatures ranged between 17–21°C but dropped significantly in the evenings. After the first night, which was very cold, I requested a heater. The receptionist advised that only one heater was available and was currently being used by another guest. We were given extra blankets, but this felt unacceptable given the colder temperatures and the fact that our room was located on the fourth floor near the swimming pool. There was no door to block drafts, which made the room even colder. On the third night, I spoke to another receptionist who was male. He was very friendly, took our details, and managed to provide us with a heater. From that point onward, the room became much warmer and far more comfortable. The hotel is located on a hill, so it may not be ideal for guests who struggle with steep walks. However, for those who enjoy scenic views, the location is spectacular. When the skies are clear, the views of the volcano and mountains are absolutely beautiful. The hotel is also conveniently located — approximately an 11-minute walk to the beach, supermarkets, mini-marts, and nearby restaurants. Overall, the staff were friendly and welcoming, and our experience was generally positive. The main issues were the bed arrangement and the heating situation, but aside from that, it is a good hotel with great views and helpful staff.

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  Sonja Kelly 5.0/5 · 6 months ago

  Very friendly welcoming staff. Beautiful rooms and very beautiful clean hotel. Large variety of food at buffet. Very quiet location and close to the beach! Minor down side, Damp mop smell on arrival in room (which aired out once patio doors were opened) odd damp mop smell near what I guess is the cleaning cubered in the corridor. But nothing major. Hubby just likes to complain lol Food is nice, me and my hubby are picky, but always found something to enjoy. Big effort put in by chefs. Presentation of salad is excellent. Bar staff make massive effort. Good experience overall. Staff make the holiday, cant fault them. Food at the pool bar really nice. Throughly enjoyed. Drinks at the pool bar not as good as at the main bar though. But still good. I loved the hotel made us feel so comfortable. So it was a good experience. Also pool really nice and Poole area. Highly recommend. Thank you for a lovely stay! The staff are amazing🌷Our holiday will always be remembered, we came for our honeymoon🩷

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  Creative Mind 2.0/5 · 2 months ago

  SMELLS AWFUL. The worst hotel experience ever. The hotel smells and the view is pathetic. The hotel leaks from roof and corridors when it rains. I’d suggest pay extra and choose a better view and stay The hotel smells like an old property. Don’t get fooled by big breakfast pictures it’s too many things but nothing is worthy. They use alot of oil while make omelettes They don’t even care to peel the fruits. Do it yourself. My favourite club will over you same three tiny snacks and drinks which is the only good part.

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  Stu Webb 5.0/5 · 5 months ago

  We had a fantastic stay at AluaSoul Orotava Valley and couldn’t be happier with our experience. From the moment we arrived, everything was excellent. The hotel is in a great location, with beautiful surroundings and easy access to local attractions, making it a perfect base for exploring the area. The food was outstanding throughout our stay – plenty of choice, great quality, and always fresh and well presented. Every meal was something to look forward to. A special mention must go to Bruno, who truly made our stay even more memorable. He is a top-class waiter – always smiling, always helpful, and genuinely friendly. Bruno clearly enjoys his job, and that positive energy really shows in the way he looks after guests. His service was exceptional and deserves real recognition. Overall, AluaSoul Orotava Valley exceeded our expectations. A wonderful hotel with great food, a great location, and amazing staff. We would absolutely recommend it and would love to return in the future.

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  Gabriel Bueno Aoki 4.0/5 · 4 months ago

  Service in the hotel was great and everyone was friendly and helpful. The room was very spacious and looked nice, but cleaning was not the best. The buffet had lots of options for dinner and breakfast but that was not a 4 star hotel options, based on my opinion and experience. Tvs in the room you could not even use Netflix or youtube. We ordered breakfast takeaway for the day we were travelling and when we came to pickup, they said they don't do it, so at 5am we went to the airport without food, quite disappointing.

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View all reviews on Google Maps

Couples seeking a quiet getaway with scenic views.

• Near beach
• Quiet area

• Friendly and welcoming staff
• Beautiful views of the volcano and mountains
• Convenient location near the beach and restaurants

• Not suitable for families with children
• Limited food variety noted by guests
• Steep location may be challenging for some

• → Request a heater if your room is cold, especially in winter.
• → Consider the room layout when booking, as double beds may be two singles pushed together.

Check the bed arrangement before your stay to ensure comfort.

Breakfast options may be repetitive; consider dining out for variety.

Approximately an 11-minute walk to the beach and close to supermarkets and restaurants.

C. Manuel Yanes Barreto, 13, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Spain

• Playa Jardín
• Plaza de Gerardo Mayor Gil
• Montaña Rusa Orca Tren
• Castillo de San Felipe