Photo and place data from Google Maps
Mallorca · Palmanova
Suites ROC Portonova
Google rating 3.5/5 (749 reviews)
Overview
Relaxed apartment hotel with pools near the beach.
Suites ROC Portonova is a relaxed apartment hotel located in Palmanova, Mallorca, close to the beach. It features both indoor and outdoor pools, providing a comfortable environment for families. The hotel offers low-key units that may appeal to those looking for a casual stay. While the hotel is undergoing renovations, it appears to be a good base for exploring the area, with various dining options and beautiful beaches nearby.
Reviews from Google Maps
Sorted by relevance on Google Maps.
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We had to pay a £200 deposit when arriving at the hotel and were told that it would be transferred back to us around a week after checkout. However, it has been a month since my holiday and I still haven’t received my deposit. Over the month I have called and emailed the hotel many times but have had no response. Very disappointing seeing as my family and I enjoyed our stay asides from this.
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They deserve a full 1-star review because I have never seen a hotel with such a lack of service it’s incredible. Multiple things doesn’t work in a NEWLY renovated room including the bathroom door that couldn’t close, aircondition isn’t working properly, not all electrical sockets work and the room service is horrible because they either forget to prepare the bed or give us new towels. We complained to the staff and receptionists so much that they at last just ignored us and says that it works when it clearly doesn’t. Horrible service and do yourself a service to not ever rent a place here!
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We were absolutely thrilled with our stay at ROC Portonova. The location and views were simply breathtaking, and the pool area was absolutely gorgeous. Our two-bedroom suite felt truly five-star – spacious, stylish, and impeccably maintained. We couldn’t have asked for a better base for our holiday. There were a few tiny ants on the terrace, but this is completely normal in warm climates and they don’t bite – it really wasn’t an issue for us. The only thing we wouldn’t recommend is the breakfast, which was average at best. Everything else, however, was fantastic, and we would happily stay here again.
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We checked in and the room we got was not anything like what was pictured on the description and when we went down and asked they said the newer rooms are an up charge. So that felt a little sneaky. Then the AC didn’t work the first night. A really nice repair man fixed it the next day. Then there weren’t any sheets for fold out bed. They are doing construction so the first morning we woke up to that. The location is great though - close to restaurants and shopping and the beach is beautiful. We never swam in the pool Because it closed too early.
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Lovely location and nice hotel although going through renovation, we were put in one of the old rooms which was fine but I was asked to pay a €200 deposit which we did as we had been up since 2am and were very tired, we were told this would be back in our bank account when we checked out, this was in June and we still haven't received it so be very careful what you pay for and who you pay. I spoke to other people who were staying in the renovated rooms and they didn't have to pay any deposit at all, it's a shame because im sure once all the renovations have been done it will be a lovely hotel in a great location, all food was served outside by the pool which was fine because we had good weather so not good if you have bad weather. So not happy I wasnt refunded, would be interesting if anyone else had the same thing done to them
Best for
Families seeking a relaxed stay near the beach.
Family Fit Score
Family score based on structured hotel features with weighted categories. Strongest areas: Review Signal and Quietness. Limited feature data is available, so some categories use neutral defaults.
Key family features
- Apartment style
- Near beach
Pros
- Close to the beach
- Spacious two-bedroom suites
- Beautiful pool area
Cons
- Service issues reported
- Deposit refund concerns
- Renovations ongoing
Parent tips
- Check the room type before booking to avoid surprises.
- Be cautious with deposits; some guests reported issues.
- Consider dining options outside the hotel for better meals.
Rooms
Inquire about newly renovated rooms to ensure a pleasant stay.
Food
Breakfast has been described as average; consider local dining options.
Location
The hotel is conveniently located near several restaurants, cafes, and beautiful beaches.
Passeig Mar, 2, 07181 Palmanova, Illes Balears, Spain
1 hotel on the map.
Nearby on the map
From OpenStreetMap within ~1500m (editorial nearby context).
Cafes & restaurants
- Modigliani (~32m)
- My Thai (~188m)
- Penny Lane (~198m)
- Sakana (~198m)
- Mocubar (~200m)
- Olivares (~201m)
- No Stress (~208m)
- Oceana restaurant and bar (~224m)
- La Cucaracha (~271m)
- Rotonda 6 (~300m)
- Antojo (~314m)
- Cayuco (~320m)
Playgrounds & parks
- Parc de Son Caliu Vell (~318m)
- Golf Fantasia (~404m)
- Son Caliu (~445m)
- rotonda des Carboner (~551m)
- parc de Punta Nadala (~1058m)
- parc Torrenova (~1414m)
Beaches
- Platja de Porto Novo o d'es Carregador (~244m)
- Sa Foradada (~278m)
- Platja de Son Caliu (~383m)
- Platja de na Nadala (~775m)
- Punta Negra (~927m)
- Platja de Ses Penyes Roges (~1145m)
- Platja de Son Maties (~1200m)
- Platja des Cap des Gegant (~1265m)
- Platja de la Punta des Carregador (~1437m)
- Platja de s'Hostalet (~1501m)
Shops & essentials
- Eroski (~201m)
- Spar (~453m)
- Mercadona (~508m)
- Aldi (~526m)
- Lidl (~614m)
- Spar (~824m)
- Eroski (~1066m)
- Supermarket Coaliment (~1262m)
- Spar (~1448m)
Nearby activities
- Platja de Porto Novo o d'es Carregador beach
- Parc de Son Caliu Vell playground
- Golf Fantasia park
- Various dining options within walking distance
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