Zel Mallorca

Zel Mallorca in Palmanova offers a beautiful beachside location with stunning views, but guests have noted inconsistent service and organizational issues.

Zel Mallorca is situated in the vibrant area of Palmanova, just a short walk from several beautiful beaches, including Platja de na Nadala and Platja de Son Maties. The hotel features modern accommodations and a range of amenities, including two outdoor swimming pools. While many guests praise the stunning views and the quality of the breakfast buffet, there are recurring concerns about the service quality, with some guests describing it as unmotivated and disorganized. The hotel is well-connected to Palma and the airport via a nearby bus stop, making it convenient for exploring the area. Families may appreciate the proximity to local attractions like House of Katmandu and various parks, although the hotel itself may not fully meet the expectations set by its pricing.

Sorted by relevance on Google Maps.

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  Anvi 2.0/5 · 7 months ago

  the rooms and location were good, and right by the beach. the view was really very beautiful and i enjoyed the construction and facilities at the hotel. i used the sauna and got massages, but the steam room and whirlpool weren’t heated enough. unfortunately the service here fell short, making the experience quite average. when you enter the hotel there is no checkin desk, just 1-3 staff members randomly walking around to attend to people. when you ask them questions, they seem uninterested, don’t know the answers, and display attitude by rolling their eyes and looking confused. not once was i met with a smile. they need some serious customer service training at this hotel. the breakfast was alright here, but chaotic, as there were no lines so people were just cutting in at random places. there was only one chef taking orders for hot food, and maybe 10+ people at a time who were trying to get that chef’s attention. no queue or line to place orders this hotel needs a big improvement in their organizational skills. they are charging 5-star prices but delivering 2-star service. due to this, i would not return.

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  Ava Bipes 5.0/5 · 8 months ago

  My mom and I stayed at Zel Mallorca in August. The beach is beautiful and the breakfast buffet was the best we have seen at a hotel. I am leaving a review to specifically highlight Leti. She instructed several workout/yoga classes and I had so much fun at each one. My mom and I also attended her painting and macrame activities. She is so welcoming and was an absolute delight. She was the highlight of our stay and a true stand out amongst the staff.

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  cathal o shea 5.0/5 · 7 months ago

  After reading a couple of reviews about this hotel I wasn’t sure what to expect but after staying for 5 nights I can honestly say the hotel could not be faulted . Everything was 100% . Rooms are spotless clean . The breakfast is definitely the best I have seen in a hotel and has something for everyone. Location is perfect and the bus stop is 2-3 minutes walk away and is well connected to Palma and the airport. Staff were always helpful and kind. Some bad reviews about the hotel but can’t please everyone at the end of the day .

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  Frederic Myers 2.0/5 · 8 months ago

  We recently stayed at this hotel in Mallorca, and unfortunately it did not live up to the 5-star standard it claims. At best, it felt like a 3- to 4-star experience. The neighborhood was disappointing — not the quiet or exclusive setting we expected. It was actually quite noisy at night, which made it difficult to relax. The hotel itself has some nice decorative details, but overall it didn’t feel particularly luxurious. The biggest letdown was the service. Most of the staff seemed unmotivated and unsure of their roles. Instead of attentive hospitality, we often saw employees standing around with little direction. The lack of structure created confusion and left us with the impression that the hotel is not managed well. For the high prices they charge, the value just isn’t there. While the property has potential, the service, location, and overall atmosphere are far from a true 5-star experience. Hopefully management takes these issues seriously, because right now it does not deliver what it promises.

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  Kir 3.0/5 · 8 months ago

  Considering the nightly rate for the hotel (~500 euro when we stayed at the end of August), it felt more like a hostel than a nice hotel. From the moment we arrived the service was sub par. When we pulled up in our car there wasn't anyone attending the entrance let alone any signage for parking options or valet. We walked into the lobby and were standing there for several minutes until I saw someone I could ask about our car and checking in. The check in is completely digitized that you do on your phone and a kiosk they had in the lobby to get your keys (which happened to not be functioning when we tried). I understand trying to streamline processes, but taking away the human interaction makes it feel cold and not welcoming. The room was okay, nothing special. The bed was not very comfortable - similar to a budget inn you'd stay at close to the highway on a road trip (firm mattress, scratchy sheets). They did not have much in the bathroom, no q-tips or cotton swabs just the basics, soap, shampoo, conditioner. Also they only stocked the room with hand towels and regular towels, no wash clothes. The included breakfast was nice, a lot to choose from, but the restaurant was very expensive for any other meal. You're better off walking down the block for a meal half the price.

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Families looking for beach access and local attractions.

• Near beach

• Close to several beautiful beaches
• Variety in breakfast options
• Proximity to local attractions and parks

• Inconsistent service quality
• No dedicated kids club or children's amenities
• Noisy area at night

• → Consider dining options outside the hotel for better value.
• → Be prepared for potential wait times during breakfast.

Rooms offer beautiful views but may lack some amenities expected at higher-end hotels.

Breakfast is praised for its variety, but lunch and dinner options are considered expensive.

Located near several beaches and local amenities, with a bus stop just a few minutes away for easy access to Palma.

Duque de Extremera, 16, 07181 Palmanova, Illes Balears, Spain

Distances from OpenStreetMap — editorial context, not on-site hotel facilities.

How far is Zel Mallorca from the beach?

According to OpenStreetMap, the nearest mapped beach is Platja de na Nadala, about ~140m away.

• Visit Platja de na Nadala for a day at the beach.
• Explore House of Katmandu for family-friendly entertainment.
• Enjoy the nearby parks like parc de Punta Nadala and Golf Fantasia.