H10 Tenerife Playa

H10 Tenerife Playa offers a family-friendly stay in Puerto de la Cruz, featuring casual rooms, three outdoor pools, and a children's pool. Guests appreciate the hotel's cleanliness and friendly staff, but food quality and service have received mixed reviews.

Located in the vibrant area of Puerto de la Cruz, H10 Tenerife Playa is a family-friendly hotel that provides a comfortable base for exploring Tenerife. The hotel features bright, casual rooms and boasts three outdoor pools, including a children's pool, making it suitable for families. While guests often praise the cleanliness of the hotel and the helpfulness of the staff, there are notable concerns regarding the food quality and service in the dining areas. Many families have expressed disappointment with the limited variety and temperature of the meals, suggesting that dining out may be a better option. The hotel is conveniently situated near several beaches, including Playa Martiánez and Playa de San Telmo, as well as cultural attractions like the Museo del Pescador and Castillo de San Felipe. With easy access to local amenities and transport options, including nearby airports, H10 Tenerife Playa may be a suitable choice for families looking to enjoy the beauty of Tenerife while being mindful of dining options.

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  Cat B 3.0/5 · 3 months ago

  We stayed here as a family of 4 and booked a family room that ended up looking nothing like the photo, however was suitable for the 4 of us. The bed was big enough to fit myself, my husband and our two children, however there were two extra beds if needed. We had an issue locking the sliding doors but the maitanence man came straight away and fixed it. We couldn’t fault the cleanliness in the room, it was cleaned every day to a good standard. We did find two cockroaches and they were swiftly removed by the cleaner the next day. The carpet down the back stairs needs replacing, it’s dirty and stained. The downsides to the room was that it stunk like a sewer throughout the day and the bath was rusty. The staff at reception were great but the staff in the main restaurant really let them down, they’re rude, ignore you and are standoffish. We were waiting to be seated for ages but he was too busy on his phone so we just walked in and seated ourselves. The pool area is clean, plenty of spaces to sit and if you ask, they’ll heat the pool for you. The biggest issue with this hotel is the food. Breakfast is ok, lunch is poor with very limited variety and dinner was just either cold, random or inedible. We paid for half board but should have done B&B as we ate out for lunch and dinner everyday so was a huge waste of money for us. They don’t change the labels of the food often, with a plum cake being labelled for a different cake every day. It offers a great view but that’s the only benefit. I wouldn’t return to this hotel due to the food alone. There is no child friendly food here. The entertainment starts so late it’s not feasible for children and it is not a child friendly hotel. It’s in a great location but the food and service lets it down. I wouldn’t personally recommend.

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  Sverrir Sverrisson 1.0/5 · 6 months ago

  DO NOT BOOK the all inclusive with this hotel. There is a fridge in your room but with nothing inside. No necessary utensils (cups/glass/spoon) or complementary stuff like tea. You can hear the people on the next room. At the bar area, service is a bit unfair - the table next to us got to order drinks 3 times we only get 1 time, we even approach the other bartender, but said we have to wait for the waiter which we did, but just passes us everytime we try to get her attention. It makes us feel like they perfer other customers and we book the all inclusive - should add another staff to get the orders during busy hours. .Food is really oily and not worth for all inclusive. Also disappointing service - waiter appointed us a table then after we got the food from the counter, somebody already took our place. So we move to another table ,but the waiter/staff saw us and they were so rude telling us not to sit on that table, yeah we knew we have to wait to be sitted, but they also have to pay attention where to assign the guests to be sitted. That table was empty by the way should have just made us sit there. The beds are old and uncomfortable when you move they squeek alot. Been to a cheaper hotel/airbnb at least they give you a kettle coffee mugs and even coffee, but no such thing here- which is very surprising. Like booking all inclusive but not even a complimentary water????. Not worth to stay for a couple of days. And this is just day 2 here will update

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  Dayana Rodrigues 3.0/5 · 5 months ago

  The staff at the hotel provided exceptional service throughout our stay—they truly made us feel at home with their warmth and attentiveness. The buffet food was also quite good and satisfying. However, the hotel facilities feel rather outdated. The pools are surrounded by excessive vegetation, which blocks sunlight from reaching many of the loungers. During this time of year, this makes it very difficult to fully enjoy the pool area. This also impacts the room views; what was advertised as a "sea view" turned out to be mostly obstructed by trees and the hotel's own landscaping. Additionally, the rooms are very small, the walls are thin (you can hear the neighbors clearly), and we encountered cockroaches. I don't understand how this property is rated as a 4-star hotel—it honestly feels more like a 3-star at best.

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  OldMaple _ 3.0/5 · 6 months ago

  Check-in: + 5. Took a while but he was very informative. Room: 3. we received an ‚upgrade‘ to a family room. Which meant we had to listen to the screaming child next door. Thx. Restaurant: ~4. Overall the food was ok. Breakfast very good; dinner a bit of a toss between the two nights. Compared to what H10 publishes for Grand Class members (which we are): 5% discount - ok Welcome gift - no Lunch bon for two - ok 20% off bars and restaurants - no Daily turndown service - ok Bathroad & slippers - no Hot watter kettle in the room - no Complimentary minibar - no The last time we booked with H10 was for their hotel in Adeje (where we got an upgrade to a bungalow, were served a bottle of cava, and were treated to a very personal and welcomng experience). There you really do get the full benefits of being a Grand Class member; in PdlC, obviously not. Which is too bad as they are in a perfect location. Tough to give a recommendation as the experience fell well below meet expectations.

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  farbe123 1.0/5 · 6 months ago

  Worst Hotel ever! Not sure if 4 stars still means anything when I see what’s going on here. The buffet is very dirty, the staff just puts out dirty dishes right out of the (malfunctioning?) dishwasher and doenst care about it. Most dishes are dirty so you need to hunt for ceanish ones. It’s not just on a single day either, it’s every day. Food is also very lacking in flavor but full of oil to make it somewhat tasty. It’s obvious that they use leftovers to prepare new meals. Food is also cold most of the time regardless when you arrive (cold even when the buffet just opens) Rooms are tiny, windows and doors aren’t even remotely noise tight Not recommended! Not even if it was 1/2 price or labeled as a two star hotel

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View all reviews on Google Maps

Families seeking a central location with pool access and nearby beaches.

• Kids club
• Children's pool
• Family rooms
• Half board
• Near beach

Curated shortlists in Tenerife that include this hotel.

• Best Family Hotels in Tenerife with Kids Clubs
• Best Family Hotels Near the Beach in Tenerife
• Best Family Hotels with Half Board in Tenerife
• Best Tenerife Hotels with Family Rooms
• Tenerife Family Hotels with Children's Pools

• Family rooms available
• Clean and well-maintained facilities
• Friendly and helpful staff
• Proximity to several beaches

• Food quality and variety are often criticized
• Service in the dining area can be lacking
• Rooms may feel small and outdated

• → Consider dining out for lunch and dinner to avoid food disappointments.
• → Request a room away from noisy areas for a quieter stay.
• → Inquire about room upgrades for better views.

Opt for a family room if traveling with children, but be aware that room sizes may vary.

Half board is available, but many guests recommend exploring local dining options due to mixed reviews on food quality.

H10 Tenerife Playa is conveniently located near several beaches and cultural attractions, making it easy to explore the area. Nearby transport options include Los Rodeos Heliport and Aeropuerto de Tenerife-Norte.

Av. de Cristobal Colón, 12, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Spain

Distances from OpenStreetMap — editorial context, not on-site hotel facilities.

How far is H10 Tenerife Playa from the beach?

According to OpenStreetMap, the nearest mapped beach is Playa Martiánez, about ~166m away.

What is the nearest airport to H10 Tenerife Playa?

OpenStreetMap lists Los Rodeos Heliport as the nearest airport, roughly ~20 km away.

• Visit Playa Martiánez for sunbathing and swimming
• Explore the Museo del Pescador
• Enjoy the gardens at Jardín Sitio Litre
• Take a stroll along the promenade