HC Hotel Magec

HC Hotel Magec in Puerto de la Cruz offers warm rooms, some with ocean views, a rooftop pool, and a restaurant. However, it has received mixed reviews regarding food quality and service.

HC Hotel Magec is a family-friendly hotel located in Puerto de la Cruz, Tenerife, just a short walk from several beaches, including Playa de Puerto and Playa San Telmo. The hotel features warm rooms, some with ocean views, and offers half-board dining. Guests have noted that while the rooftop pool provides a nice view, the food quality has been a recurring issue, with many reviews mentioning cold meals and limited variety. The hotel is conveniently situated near local attractions such as the Museo de Arte Contemporáneo and Castillo de San Felipe, making it easy for families to explore the area. Despite its mixed reviews, some guests appreciated the location and the cleanliness of the rooms.

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  Poppy Brown 1.0/5 · 5 months ago

  DO NOT COME TO THIS HOTEL - food. we booked breakfast and dinner. Always the same rubbish eggs and cold food beans were watered down. Me and my partner kept feeling unwell and being sick so highly likely got food poisoning. In the evenings the food was no better vile to say the least. On multiple evenings we weren’t offered drinks which were expensive anyway. The fridge in our room was full of mold so we didn’t use it at all. On check in- you were supposed to be able to check in from 2pm we arrived at the hotel after 12 hours of travelling already to know our room wasn’t going to be ready for another 15 minutes not the end of the world. We ended up waiting over 2 hours for our room to be ready sat on dirty and smelly sofas without being offered a drink or anything. We got told in the restaurant to move tables as we sat at a 3 persons table when there were two of us because no other seats were available. We had to stand up and eat our food that night. The restaurant staff were rude and ignored us. We had a man from the restaurant staff run after us as we wanted to enjoy a banana in our room and got it taken off us. The bathroom door didn’t shut right and the bath kept leaking. We had hardly any toilet roll at all times. There is no such thing as wifi in this hotel. The pool was absolutely freezing cold and you couldn’t even pop your toes in without shivering. We ended up going out for most nights to eat at restaurants because the food was vile. Which we didn’t really want to do as we paid for food at the hotel but had to pay more. Towels and bed sheets were dirty and smelly. This place is disturbing with how it is still running is a shocker. They call this a 4 star hotel that needs to be changed to a 1

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  Inga Rudzusieka 1.0/5 · 5 months ago

  Honest Review From the moment we arrived, it was clear this is not a 4-star hotel — at best, I would rate it 2 stars. The rooms are acceptable but very dated. They were cleaned daily if requested, which is a positive. However, the beds are extremely uncomfortable and the pillows are terrible — so thin it felt like sleeping without one. I had to fold mine in half just to get some support. The food was very disappointing. Breakfast was exactly the same every day with very limited choice. Lunch and dinner were hit and miss, and most food was served cold. The dining staff were unwelcoming and rude. One of the most embarrassing experiences was being chased to the lift by a staff member because I took a single tangerine out of the dining area. You’re also not allowed to re-enter the dining room — even if you just want dessert later. If you try, you’re told you must pay extra, often rudely. The bar staff were no better. If you’re on an all-inclusive package, they make you feel like a second-class customer compared to those paying for drinks. On the first night, I was bitten by bugs, leaving visible bites on my arms, neck, back, and even my forehead — which completely ruined my holiday photos and comfort. The only real positive is the location, which is excellent and within walking distance of everything. Also, reception staff were genuinely welcoming and helpful, which was appreciated. I’ve been on many holidays, and unfortunately, this was one of the worst experiences I’ve had. I would not recommend this hotel to anyone. Also gym was out of order and never been open . Pool on roof is tiny and only limited sun loungers.

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  Ya Ярослава 5.0/5 · 6 months ago

  I stayed at this hotel in the first half of November. It was one of the most budget-friendly options, so after reading some negative reviews, I was expecting the worst — but the hotel turned out to be a pleasant surprise! Everything was clean, the towels and bed linen were fresh and white. The views were incredible, and the rooftop pool overlooking the island was just amazing. The hotel didn’t seem to be fully booked, so there were always enough sunbeds. The gym could use some renovation — that’s probably the only downside. I had HB (half board). Breakfast was a typical British-style one: different types of eggs, beans, bacon, my favorite stewed vegetables, oatmeal, granola, and tasty cheeses. Dinner was more varied — there was fish every day (a big plus!), and also different kinds of meat like pork and meatballs. From fruits — melon, watermelon, and for dessert — delicious pastries and croissants. The service was just right for me — not intrusive at all. I don’t like when staff overdo the friendliness with fake smiles and loud greetings. Here, nobody bothered me, and when staff did talk to you, it felt genuine. The location is perfect — right in the center, only 5 minutes’ walk to everything, including the bus station with routes to the capital and Mount Teide. You can buy a Ten+ travel card, top it up with €50, and travel anywhere on the island for a week. You can also get this card from a machine at the airport. Overall, this hotel definitely deserves 4 stars. It fully lives up to its price.

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  Ben Chamberlain 3.0/5 · 8 months ago

  The hotel was fine, decent location, spacious rooms and nice balcony. The cleanliness was good, a couple of small cockroaches in the room though. Ill add the fridge in the room was a nice addition. The bar staff were 10/10, the restaurant staff 3/10, not attentive, one was very rude and wouldn't let me return to the restaurant for dinner as I'd been in once and only had 1 chicken drumstick and a few Canarian potatoes, I only left to find my friend and came back in to continue dinner and was refused. The pool bar never opened on time and service was slow. The pool is fine but very small. The sauna seemed to not even exist and even if it did it was closed (according to the website). The food options were very limited compared to other all inclusives of the same budget range, and not very varied. If you want fruit as part of your meal it was awful every day. Most all inclusives have a beer tap along with wine and sangria to help yourself, this hotel has none. The location however is good, close to many restaurants, bars, shops and not too far from the beach. All in all I wouldn't return but may suit some

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  Anna Doliș 1.0/5 · 5 months ago

  I was very disappointed with my stay at the Magec Hotel. The rooms looked nothing like the pictures shown on the website. In reality, almost nothing matched what was advertised online. The room felt outdated and misleading compared to the images used to promote the hotel. The food was another big letdown. It was often cold and there was very little food on the plates. The quality was poor and definitely not what you would expect from a hotel offering meals to guests. On top of that, many of the facilities were closed. The gym and the sauna were not open, and overall it felt like almost everything was closed or unavailable during the stay. These facilities were one of the reasons I chose this hotel, so it was extremely disappointing. Overall, my experience did not match what was promised on the website, and I would not recommend this hotel based on my stay.

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View all reviews on Google Maps

Families looking for budget-friendly accommodation in a central location.

• Half board

• Good location near beaches and attractions
• Some rooms have ocean views
• Rooftop pool with nice views

• Food quality and variety are often criticized
• Service can be unwelcoming
• Rooms may not match online descriptions

• → Consider dining out for better meal options
• → Check room cleanliness upon arrival
• → Be prepared for potential delays at check-in

Request a room with an ocean view for a more pleasant stay.

Half-board is available, but many guests have reported dissatisfaction with the food quality and variety.

The hotel is centrally located, within walking distance to several beaches and cultural attractions. Nearby amenities include restaurants, shops, and parks.

C. Cupido, 11, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Spain

Distances from OpenStreetMap — editorial context, not on-site hotel facilities.

How far is HC Hotel Magec from the beach?

According to OpenStreetMap, the nearest mapped beach is Playa de Puerto, about ~392m away.

What is the nearest airport to HC Hotel Magec?

OpenStreetMap lists Los Rodeos Heliport as the nearest airport, roughly ~21 km away.

• Visit Playa de Puerto and Playa San Telmo
• Explore Museo de Arte Contemporáneo
• Enjoy local parks like Parque Taoro