Hotel Riu Garoe

Hotel Riu Garoe in Puerto de la Cruz offers refined accommodations, excellent service, and a peaceful atmosphere, making it a great choice for families. Guests praise the helpful staff and well-maintained facilities, including a fantastic pool area.

Located in the tranquil area of Puerto de la Cruz, Hotel Riu Garoe is a family-friendly hotel that combines comfort and relaxation. With a Google rating of 4.7 from nearly 2000 reviews, guests frequently highlight the attentive staff and the well-kept grounds. The hotel features both indoor and outdoor pools, a buffet restaurant with a variety of dining options, and a wellness center. Families can enjoy the nearby beaches, such as Playa Martiánez and Playa Bollullo, which are just a short distance away. The hotel also provides a free shuttle service to the town center, enhancing accessibility for families exploring the area. While the hotel is not directly on the beach, it is well-positioned for those looking to enjoy the sun and local attractions.

Sorted by relevance on Google Maps.

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  Sumit Bagla 5.0/5 · 7 months ago

  We had a great stay at the hotel. Extremely helpful staff in general, facilities are maintained properly, pool is amazing! Ample parking next door, small market near by for water etc. On arrival day - we got quite late and night staff still gave us a welcome drink at 11pm in night. They also kept lots of food in our room as we had missed dinner - that was really thoughtful of them and much appreciated. We later asked if they could change our room to sea view and they called us when one became free later. All the staff around hotel, pool, restaurant were always smiling and helping whenever needed. We also asked for kettle and they supplied one to the room. Didn’t use spa area as it was only available to be booked with massage. Food in restaurant was generally good.

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  Benjámin Blaskó 5.0/5 · 11 months ago

  Excellent Value for Money, Peaceful Location We had a lovely stay at this hotel, which offers excellent value for money and is located away from the hustle and bustle of the city. The entire property is well-maintained, with a beautifully kept garden and spotless cleanliness throughout. The staff were kind and helpful. However, apart from the reception, most of them didn’t speak English well, which led to a few awkward moments — especially during dinner when we tried to clarify which dishes were gluten-free. That said, after a few attempts, the staff went out of their way to accommodate us, even offering to prepare something special when needed. While allergens are marked on the buffet, the labels were often misleading. At breakfast, there was a separate gluten-free basket with products from a local bakery — a nice touch, though unfortunately the quality of these items was poor. The breakfast selection was the same every day, offering the usual items. Dinner was more varied, tasty, and dishes were constantly replenished. The cocktails at the bar were a highlight — very well made and delicious. The location is quite remote, so walking to the beach or town center is not really an option. However, the hotel offers a free shuttle service, which was very convenient. There is no private parking, but a free public lot is available next to the hotel, and street parking was easy to find even in June. Rooms were well-equipped, the bed was comfortable, and even the most affordable rooms offered beautiful views of both the ocean and the mountains. The pool area is great for relaxing, with plenty of sun loungers available. Overall, while there were a few shortcomings, they were minor compared to the value we received for the price. Highly recommended — as long as the distance from the city isn't an issue!

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  Rachel 5.0/5 · 8 months ago

  Would highly recommend this hotel to family and friends. Beautiful hotel & lovely staff. Lots of choice at breakfast. Central location to travel to all other areas of the island. Lots of free parking too nearby too! Thank you for a lovely stay :)

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  Piste Meister 4.0/5 · 6 months ago

  They do rose and red house wine by the bottle, but not white. How strange? Thanks for the swift response Jorge. But rather than just a stock answer, it would be helpful to know why you don't provide house wine by the bottle, and what you intend to do to put that right.

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  Matthew J.W. Montgomery 4.0/5 · a year ago

  The rooms on the ground floor are extremely noisy due to the proximity of the canteen (restaurant), and the building is not insulated at all. The hotel could solve this with a simple renovation.. insulation on the roof of the restaurant and rubber pads on each chair leg so there is no noise when people move the chair back and forward. A low-cost change that would improve quality of life for all guests. The view from the rooms is good and some rooms have sea view. The staff are very friendly and understanding. They know the problem about the noise, and they did accommodate us in a quieter room, and this was appreciated. Tea and coffee facilities are not automatic, but when I asked, they provided a kettle and some nescafe. Much appreciated. As with any hotel, some rooms are better than others. Make sure your travel agent knows how to get you a better room. This hotel is good for Germans. Pilsner beer is available in the minibar, sodawater, too. Breakfast was average for a 4 star hotel. Extras like drinks are reasonably priced. The swimming pool looks great and warm, but I did not see anyone swimming. The bar is really nice and has outdoor gas lamps/ heater at night as well as live music. Parking is available next to the hotel for free.

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View all reviews on Google Maps

Families seeking a peaceful retreat with good service and access to nearby beaches.

• Helpful and friendly staff
• Well-maintained facilities
• Free shuttle service to town center
• Good value for money

• Location may be too remote for some families
• Limited English spoken by some staff
• Noise issues reported in ground floor rooms

• → Request a room with a sea view for a better experience
• → Take advantage of the free shuttle service to explore the area
• → Consider dining options carefully, as some dishes may not be accurately labeled for allergens

Opt for upper floor rooms to avoid noise from the restaurant and enjoy better views.

The buffet offers a variety of options, but some guests noted that breakfast items remained the same daily. Gluten-free options are available but may vary in quality.

Hotel Riu Garoe is located approximately 2 km from the nearest beach and is surrounded by several cultural attractions and parks. Nearby amenities include markets and restaurants, making it convenient for families.

Calle Dr. Celestino Gonzàlez Padrón, 3, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Spain

Distances from OpenStreetMap — editorial context, not on-site hotel facilities.

How far is Hotel Riu Garoe from the beach?

According to OpenStreetMap, the nearest mapped beach is Playa Martiánez, about ~1.1 km away.

What is the nearest airport to Hotel Riu Garoe?

OpenStreetMap lists Los Rodeos Heliport as the nearest airport, roughly ~19 km away.

• Visit Playa Martiánez and Playa Bollullo for beach days
• Explore local parks like Lago Martiánez and Parque Urbano el Laurel
• Discover cultural sites such as Museo del Pescador and Castillo de San Felipe